Hotel Policies

General

Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and signing your name at Check-In, by booking a reservation on our website, by phone, or travel agents, you are agreeing to abide by our hotel policies and procedures.

All are welcome at Lincoln Suites but we reserve the right to refuse service to anyone at any time for any reason.

Check-In and Check-Out

I.D. Requirements: For security purposes, Valid Photo Identification is required at Check-In. Acceptable forms include a driver's license, passport, and/or proof of age card. Guests must be 18 years or older to Check-In.

A Valid Photo ID and Form of Payment (Credit Card or Debit Card) must be presented at Check In.

We do not accept CLC Lodging, gift cards, cash, or checks.

Check-In: 3 PM

Check-Out: 11 AM

Late Check-Out from 11 AM to 1 PM is $50 + tax per accommodation

Check-Out after 1 PM is one-night's stay + tax per accommodation

Rates

All Room Rates and Room Types include access to all property amenities. All rates are Non-Commissionable.

Room rates are subject to change without notice. Room rates are based on actual occupancy.

State, county, and local hotel occupancy taxes of 12.25% are billed in addition to the quoted room rates.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at Check-In for the amount of your stay.

Guarantee Policy

All reservations must be secured with a credit card. Credit card will not be charged until time of arrival or no show. A different credit card may be used upon arrival.

Cancellation Policy

Reservations must be cancelled 48-hours prior to arrival to avoid a penalty of one-night room and tax. Cancellations within 48-hours of check-in date will be charged a one-night room and tax penalty per accommodation.

Third-Party Payments

If the room and/or incidental charges are being paid by a third-party, the third-party is required to complete a credit card authorization form and have a photocopy of their I.D. and card sent to the hotel. Guest must present a card upon check-in for any additional charges, damages, or incidentals.

Guest Registration

All guests at Lincoln Suites must be registered at the Front Desk. Guest Rooms are to be used by registered guests only. Registered guests have full use of amenities during their stay at Lincoln Suites.

Visitors

Visitors must always be accompanied by their Registered Guest. Visitors are not allowed to use guest amenities including Breakfast or Pool. As a Registered Guest, you are responsible for your visitor at all times.

Extra Guest

Guest rooms are to be used by Lincoln Suites registered guests only. A $20 fee per additional guest not disclosed with the hotel at Check-In will be charged. Visitors of guests who use amenities including Breakfast or Pool will be charged as an extra guest.

Damage to Property

The Registered Guest is liable for any damage caused (whether by a deliberate, negligent, or reckless act) to the room(s), hotel's premises or property caused by themselves, their guests or any person in their party whether or not they are staying at the hotel during your stay.

Smoke-Free Policy

All guest rooms and public spaces are 100% smoke-free. A cleaning fee of $250 will be charged to the Registered Guest for anyone who violates the smoking policy in their Guest Room or a public space. All doors and windows to guest rooms must be kept closed when smoking outside.

Thank you for not smoking!

Refund Policy

Refunds are processed by our Front Desk staff within 24-48 hours of request and take up to Seven Business Days to appear on the card statement.

Pet Policy

We are pet-friendly facility. However, we only allow pets in the first-floor rooms with a fee of $25 per pet, per night. Pets are never allowed in the Lobby, Breakfast Area, Pool, or Second-Floor Rooms. Pets are required to be kenneled when Guests are not present for the Room to be serviced. Guests are required to pick up after their pets. Dogs must be leashed at all times. Evidence of pets such as fur, debris, feces, or damage from an unregistered pet will result in a $25 fee per pet, per night being charged. A Pet Agreement must be signed at Check-In.

Other

Guests do not have access to the kitchen under any circumstances.

If a guest has a complaint or any concerns, they must bring it to our attention immediately so we can remedy the situation.